Incidents reported on status page for Stack Events https://status.stack.events/ https://d1lppblt9t2x15.cloudfront.net/logos/9aa2f8fcf04f15b6f1b4640fa3dea745.png https://status.stack.events/ en https://status.stack.events/ Thu, 01 Jan 2026 00:35:34 +0000 https://status.stack.events/#e5a8218356885203d141778cf7be701322c362e1a3b88e6232c546171b388a39 braswellmedia.stack.events/login went down https://status.stack.events/incident/720778 Tue, 09 Sep 2025 01:13:00 -0000 https://status.stack.events/incident/720778#1316cfa0a03681d57bd23f803f5eb23a746e018a7f83f157d084c1428925d587 Resolved — The issue affecting outbound instance setup emails has been fully resolved. All setup emails are now delivering normally. Impact: Some new customers did not receive their welcome email during this period. Current Status: Fixed — no further impact expected. https://status.stack.events/incident/720778 Tue, 09 Sep 2025 00:56:00 -0000 https://status.stack.events/incident/720778#1b62ebbc9ce6ff4326bc437ce2b423214ef490df884ae920f7e624c68309fc66 We’ve identified an issue where outbound instance setup emails are failing to send to new customers. These emails normally contain the initial login details and temporary credentials required to access a newly provisioned Stack Events instance. Because the messages are not being delivered, affected customers are unable to complete their first login or import users without manual intervention. Impact - New instance owners do not receive their welcome credentials automatically. - Customers may experience onboarding delays and require direct support to access their accounts. - Support workload increases as credentials need to be resent or shared manually. Current Status The failure is confirmed to be on the outbound delivery side of our system, not user error. We are actively investigating the root cause (possible mail relay configuration or provider block). In the meantime, credentials are being distributed manually to ensure customers can log in without interruption. Next Steps - Continue investigation into mail delivery failure. - Test outbound mail server and DNS/SMTP settings. - Provide status updates until resolution. - Once resolved, re-enable automated setup email delivery and monitor.